Privacy Policy

Offload (“we,” “our,” or “us”) is operated by AIGA LLC. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using Offload, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at support@useoffload.app.

Account information

When you create an account, we collect your email address and optionally your name. We use your email address to identify your account and communicate with you about the service.

Voice recordings and transcripts

When you use the voice capture feature, audio is streamed directly to Deepgram (our transcription provider) and is not stored on our servers. The resulting transcript text is stored and associated with your account.

Notes and structured content

Transcripts are processed by AI to extract structured notes (tasks, reminders, ideas, decisions, and similar). This structured content is stored and associated with your account so you can search and retrieve it later.

Location data

If you use the place reminders feature, the app may use your device's GPS location to determine which reminders are relevant to your current location. Location data is used to match you with saved geofences and is not continuously tracked or logged. Approximate location coordinates may be stored when a note is captured with GPS context enabled.

Usage data

We may collect basic technical information such as device type, operating system, request timestamps, and error logs to operate and improve the service. This data does not identify you individually.

We use the information we collect to:

• Provide and maintain the Offload service
• Transcribe your voice recordings into text notes
• Process and structure your notes using AI
• Enable place-based reminders and geofence matching
• Allow you to search and retrieve your notes
• Communicate with you about your account or the service
• Diagnose technical issues and improve reliability

We do not use your content to train, fine-tune, or improve any AI or machine learning models. Your notes and voice recordings are processed on your behalf — not to benefit the model or any third party.

We share data with the following service providers solely to operate the service. Each provider is bound by their own privacy and data processing agreements.

• Deepgram — real-time voice transcription (audio is streamed directly; not stored by us)
• Anthropic and/or OpenAI — AI processing of transcript text to extract structured notes
• Amazon Web Services (S3) — secure cloud storage for your data
• Weaviate — vector database used for semantic search of your notes
• Railway — backend infrastructure hosting

We do not sell, rent, or share your personal data with advertisers or data brokers.

We retain your account data and notes for as long as your account is active. If you delete your account, we will delete your associated data within 30 days, except where retention is required by law.

You can request deletion of your account and data at any time by emailing support@useoffload.app.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your notes and content
• Withdraw consent for location-based features at any time via device settings

To exercise any of these rights, contact us at support@useoffload.app.

We use industry-standard practices to protect your data, including encrypted connections (HTTPS/TLS) for all data in transit and access controls on our infrastructure. No system is completely secure, and we cannot guarantee absolute security.

Offload is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “last updated” date at the top of this page. Your continued use of Offload after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, contact AIGA LLC at:

support@useoffload.app